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Online Dispute Resolution

The regulation with the (EU) no 524/2013 is already in force at the 09.01.2016 to
"Online settlement of consumer disputes" in force.

This so-called ODR Regulation (online dispute resolution) aims to

An independent, impartial, transparent, effective, fast and

Fair extrajudicial possibility to settle disputes
Create. These disputes may arise from the cross-border
Online sales of goods or services
Across the EU.

The aim of this regulation is to establish an online

Dispute settlement platform (OS platform) at EU level and the regulation of the

Cooperation with the national agencies for the alternative
Dispute resolution.

As a trader, we are therefore obliged from 9 January to our customers to

To the existence of this platform for online dispute resolution.

For more information, see article 14 (1) of the ODR-Vo, which you
You can download the following link as PDF:


Link to OS platform for consumers: